Shipping & Delivery Policy
We are committed to providing reliable and efficient shipping services to ensure your orders arrive in the best condition.
1. Order Processing
- Orders are processed within (1–3) business days from the date of confirmation.
- Once processed, orders are shipped via approved shipping carriers within Saudi Arabia.
2. Delivery Time
- Delivery typically takes (3–7) business days depending on the city or region.
- Delivery times may vary during peak seasons, promotions, or due to circumstances beyond our control.
3. Shipping Fees
- Shipping fees are the responsibility of the customer and are calculated at checkout.
- From time to time, the store may offer promotional codes or offers that include free shipping, subject to specific terms and conditions.
4. Shipping Responsibility
- The store ensures that orders are handed over to the shipping carrier in good condition.
- The store is not responsible for delays caused by the shipping carrier or external factors (e.g., weather conditions or operational delays).
5. Shipping Information
- Customers are responsible for providing accurate and complete shipping details (name, address, phone number).
- Incorrect information may result in delays or additional charges, which will be the customer’s responsibility.
6. Failed Delivery
- If delivery fails due to customer unavailability or incorrect information, the order may be canceled or returned to the store.
- In such cases, shipping fees may be deducted from any refund.
7. Order Tracking
- Customers will receive a tracking number once the order is shipped to monitor delivery status.
8. Important Notes
- Free shipping (if applicable) is subject to promotional terms and conditions.
- The store complies with consumer protection regulations in the Kingdom of Saudi Arabia.
